FAQ

On this page, we’ve collected the most common questions we’re asked about our products and services. If you have any trouble installing, setting up, or using SmartShell, you’ll probably find an answer here, including answers to technical questions about performance, security, and compatibility. If you still need help, please get in touch with our support team, and we’ll assist you as best we can.

To install SmartShell, download the setup file from our website. After the download is complete, run the installer on client gaming stations and follow the installation wizard instructions. The installation process is intuitive, but if you have any questions, you can check out the detailed manual at this link.

Before installing SmartShell, make sure your computer meets the minimum requirements:

  • Operating System: 64-bit Windows 10 or Windows 11
  • Processor: any AMD or Intel
  • RAM: 4 GB minimum
  • Free disk space: 100 MB
  • Network connection: Ethernet cable or Wi-Fi

After installation, complete the initial setup. You can follow along with our detailed guide, which consists of nine simple steps to help you quickly set up your gaming center and get started. You can find it in our knowledge base at this link.

Currently, SmartShell runs only on 64-bit versions of Windows 10 and Windows 11. Other operating systems (for example, macOS and Linux) are not supported yet.

If you encounter issues starting SmartShell, contact our Technical Support team. We’re available 24/7 to help you promptly resolve any issues. You can contact Technical Support through the website’s chat box, by email, or by phone.

SmartShell supports integration with external services through open API. You can connect the services you need on your own or get help from our Technical Support team, which is available 24/7 to assist you with the setup.

We offer a free version of SmartShell, so you can explore its functionality before you buy. The free version has limitations on the number of gaming stations, but it includes all the key features necessary for your gaming center operation. Learn more here.

If you come across an error or bug in SmartShell, please contact our Technical Support team. We operate 24/7 to resolve issues as quickly as possible. You can also send us a bug report so we can fix the issue faster.

If you have further questions, feel free to contact our Technical Support team. We’re always happy to help!

SmartShell is a multifunctional system for managing gaming centers, which includes:

  • Client shell: A special interface protecting gaming centers from unauthorized changes and improper user actions
  • Mobile application: Enhances the user experience, making the system even more user-friendly
  • Admin panel: Accessible from anywhere in the world. Requires no additional employee fees and provides full control over the gaming center
  • Owner’s account: Centralized gaming center management with access to all important data and tools.

SmartShell provides powerful tools to manage your gaming center. In the admin panel, there are seven reports that allow owners and administrators to monitor all aspects of gaming center operations. Regardless of the selected period, data are loaded in seconds, so you can focus on analysis and decision-making.

Yes, the system supports having multiple employees working simultaneously. Several specialists can work in the admin panel at the same time. For example:

  • An operator handling sales and assisting clients
  • A marketer managing the loyalty system and promotions
  • A manager overseeing the overall operation of the gaming center

Employees can all be working on different tasks at the same time, with no risk of interfering with each other’s work.

We offer a flexible access management system:

  • Gaming center owners can edit employee permissions in the admin panel and configure access levels for each employee
  • Client access to certain features can be restricted through the security panel in the client shell

SmartShell uses cloud infrastructure, allowing secure data storage and synchronization between devices. If you have specific questions about connecting to certain cloud services, our Technical Support is ready to help 24/7.

SmartShell provides open API that supports integrating the system with other services. If you need to automate processes or develop additional server features, SmartShell API can be a useful tool. If any difficulties arise, our Technical Support team is always ready to help.

The SmartShell mobile app makes visiting gaming centers even easier. Here are some things you can do on the app:

  • Choose a gaming center: Find a suitable gaming center through the app
  • Book gaming stations: Book a gaming station in the selected center in advance
  • Replenish deposits: Add funds to your account online without visiting the gaming center
  • Log in to the client shell: Quickly sign in to the gaming center’s gaming station via QR code
  • View achievements: Track your success and rewards earned at gaming centers

The online booking feature allows clients to book gaming stations at their preferred gaming center in advance. It’s a convenient tool that helps you avoid the lines and guarantees that your favorite gaming station is available right when you want it.

We regularly publish information about new SmartShell features and products. You can find the version history here. News about updates is also posted on our social networks, so be sure to follow us to make sure you don’t miss out on new releases!

We strive for environmental responsibility and sustainable development. SmartShell offices are equipped with containers for waste separation, and our team actively works on initiatives to monitor energy consumption. We assist gaming centers in choosing equipment with the lowest energy consumption, which not only reduces costs but also minimizes your carbon footprint.

To purchase verified equipment:

  • Visit the Partners section where reliable suppliers are listed
  • Visit our forum and the Marketplace, where gaming center owners can sell equipment.
  • Reach out to trusted suppliers recommended by other owners in Services for Gaming Centers.

We’re currently working on a new SmartPremium plan, which includes network equipment configuration and stable network operation monitoring. Stay tuned for updates! In the meantime, you can find skilled network setup professionals in Services for Gaming Centers on our forum.

The way your gaming space is set up impacts client comfort and gaming center efficiency. You can find useful recommendations on our blog, which contains articles on workspace design and layout. If you need help from experienced designers or advice from business colleagues, visit our forum for gaming center owners and ask your questions!

Yes! We offer two categories of discounts for gaming centers:

  • A cumulative discount that increases every time you renew your subscription
  • A discount for subscription duration; the longer the subscription period, the more cost-effective the price

These discounts are cumulative, and you can get up to 25% off!

We support several payment methods depending on the region:

  • Payment by card and invoice
  • Payment by card through Kaspi and CloudPayments
  • Payment by card through CloudPayments.

If you have any questions or difficulties with payment, our Technical Support team is available 24/7 and always ready to assist!

At the moment, there are no active promo codes available publicly. However, we regularly offer promotions and special offers.

If you want to join our team, contact us via WhatsApp or email.

Help Center
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